Terms & Conditions - Etihad-Immigration

These Terms & Conditions govern the relationship between Etihad Immigration Solutions Ltd ("we", "us", or "the Company") and any client ("you", "the Client") who engages our immigration consultancy services. By engaging our services, you agree to be bound by these Terms & Conditions.

Terms of Payment

All professional service fees are payable in accordance with the agreed quotation, invoice, or service agreement.

Services commence only after receipt of the agreed payment unless otherwise agreed in writing.

Government fees, embassy fees, biometric fees, courier charges, translation fees, medical examination fees, language test fees, and other third-party charges are separate from our professional service fees unless specifically stated.

Outstanding invoices must be settled before submission of any application or release of documents.

Payment Methods

We accept payments through the following methods:

Bank transfer into the Company's official bank account, or a Director's or Owner's bank account where applicable

Secure online payment gateway

Any other payment method approved by Etihad Immigration Solutions Ltd

All payments shall be made in GBP (£) unless otherwise agreed in writing.

Refund Policy

Our professional fees are charged for consultancy, eligibility assessment, document review, preparation, professional guidance, and application support.

Once professional work has commenced, consultancy fees are generally non-refundable, as our services begin immediately after engagement.

Government fees, embassy fees, VFS charges, biometric fees, medical fees, courier charges, and other third-party costs are non-refundable unless refunded by the relevant authority.

Any approved refund will be processed within 30 business days of approval, through the original payment method only.

Visa Approval & Rejection Disclaimer

Etihad Immigration Solutions Ltd is an immigration consultancy providing professional advice and administrative assistance. Visa approvals, refusals, processing times, and final decisions are made solely by the respective Embassy, High Commission, Consulate, UK Visas and Immigration (UKVI), or relevant immigration authority.

We do not guarantee:

Visa approval

Permanent residency approval

Work permit approval

Citizenship approval

Processing time

A visa refusal does not constitute negligence or breach of contract by Etihad Immigration Solutions Ltd. Visa decisions remain entirely outside our control.

Professional Service Charges

It is important to understand exactly what our professional fees cover and what they do not cover.

Included in Our Fees

Immigration consultation

Eligibility assessment

Document review and preparation

Application preparation

Professional guidance

Case management

Correspondence and follow-up support

Not Included in Our Fees

Government and embassy fees

Biometric fees

Medical examination fees

Police clearance certificates

Translation and courier charges

Travel, accommodation, and air tickets

Any other third-party charges

Client Obligations

By engaging our services, the Client agrees to:

Provide complete, truthful, and accurate information

Submit all requested documents promptly

Inform the Company of any changes in personal circumstances

Cooperate fully throughout the application process

Attend interviews, biometric appointments, and medical examinations when required

Pay all applicable fees on time

Read and understand all documents before signing

Failure to comply with these obligations may delay or adversely affect your application.

Timely Submission of Documents

Clients must provide all requested documents within the timelines communicated by the Company. Delays in document submission may result in:

Application delays

Missed deadlines

Increased processing time

Refusal by the relevant authority

The Company shall not be liable for delays caused by late document submission on the part of the Client.

Authenticity of Documents

Clients warrant that all documents submitted are genuine, authentic, complete, and legally obtained. Submission of forged, altered, misleading, or fraudulent documents may result in:

Immediate termination of services

No refund of professional fees

Reporting to the relevant authorities where legally required

Visa refusal or future immigration bans

Etihad Immigration Solutions Ltd reserves the right to refuse representation where the authenticity of any document is in doubt.

Service Cancellation Policy

Cancellation by Client

Before work commences: a refund may be considered after deduction of administrative charges

After work has commenced: professional fees become non-refundable due to work already undertaken

Cancellation by Company

Etihad Immigration Solutions Ltd reserves the right to terminate services where:

False information is provided

Fraudulent documents are submitted

Outstanding payments remain unpaid

The client behaves abusively or unlawfully

The client breaches these Terms & Conditions

Cancellation Charges

Administrative Fee: up to 20% of professional charges before work commences

Once document assessment, application preparation, or case management has started, professional fees become non-refundable except where required by law

Limitation of Liability

Etihad Immigration Solutions Ltd shall not be liable for:

Visa refusal

Delays by embassies or immigration authorities

Policy or government regulation changes

Force majeure events

Third-party errors

Incorrect information supplied by the client

Confidentiality

All client information is treated confidentially and handled in accordance with applicable UK data protection laws. Information will only be disclosed where required by law or with the client's consent. For further detail, please see our Privacy Policy.

Intellectual Property

All documents, templates, reports, assessments, and written advice prepared by Etihad Immigration Solutions Ltd remain the intellectual property of the Company unless otherwise agreed in writing.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

Visa Approval & Rejection Disclaimer

Etihad Immigration Solutions Ltd is a private immigration and visa consultancy company providing professional consultation, documentation assistance, application preparation, and submission support. We are not a government authority, embassy, consulate, visa-issuing office, or immigration department, and we are not affiliated with or endorsed by any government agency.

No Guarantee of Visa Approval

Etihad Immigration Solutions Ltd does not guarantee the approval of any visa, immigration, work permit, study permit, residence permit, or citizenship application. All visa approvals, refusals, processing times, interviews, security clearances, and immigration decisions are made solely at the discretion of the relevant Embassy, High Commission, Consulate, Immigration Department, or Government Authority. Our services are limited to professional advice and application assistance only.

If a Visa Is Approved

The visa has been granted solely by the relevant immigration authority

Etihad Immigration Solutions Ltd does not influence or control any approval decision

Visa validity, duration, number of entries, conditions, and restrictions are determined exclusively by the issuing authority

A visa approval does not guarantee entry into the destination country, as border and immigration officers retain the right to approve or refuse entry on arrival

If a Visa Is Refused

Etihad Immigration Solutions Ltd shall not be held responsible for the decision of the Embassy or Immigration Authority

Visa refusal does not indicate negligence or deficiency in the consultancy services provided

Government processing fees, embassy fees, VFS charges, biometric charges, medical fees, courier charges, and other third-party payments are generally non-refundable unless otherwise stated by the relevant authority

Consultancy and professional service charges remain subject to the Company's Refund Policy as set out in Section 3

Reasons Beyond Our Control

Visa applications may be refused for reasons including, but not limited to: failure to satisfy immigration requirements, incomplete or inconsistent documentation, financial insufficiency, adverse immigration or travel history, criminal or security concerns, medical inadmissibility, failure during visa interviews, or changes in immigration laws or government policies. The immigration authority is not obligated to disclose detailed reasons for every refusal.

Important: Clients are strongly advised not to make non-refundable travel or accommodation bookings until their visa has been officially approved and issued. Etihad Immigration Solutions Ltd shall not be liable for travel disruptions, financial losses, missed flights, hotel bookings, or business opportunities resulting from visa decisions or processing delays.

Contact Us

For questions, concerns, or requests relating to these Terms & Conditions, please contact us using the details below.

Etihad Immigration Solutions Ltd

Etihad Immigration Solutions Ltd

61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom

Email: info@etihad-immigration.co.uk

Phone: +44 7366 823912

Company Number: 16082621, Registered in England and Wales

These Terms & Conditions were last updated on 29 June 2026.