Etihad Immigration Solutions Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our immigration consultancy services.
This policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it carefully. If you have any questions, contact us using the details in Section 14.
Information We Collect
We collect personal information that is necessary to provide our immigration consultancy services and to operate our website. We only collect information that is relevant, adequate, and not excessive for the purpose for which it is collected.
When you engage with our services or submit an enquiry, we may collect:
When you visit our website, we may automatically collect certain technical information:
How We Use Your Information
We use your personal information only for legitimate purposes directly related to the services we provide. We do not use your information for purposes beyond those described in this policy without your knowledge or consent.
Legal Basis for Processing (UK GDPR)
Under UK GDPR, we are required to identify a lawful basis for processing your personal information. Depending on the nature of our relationship with you, we rely on the following legal bases:
Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
Information Sharing
We do not sell, rent, or trade your personal information to any third party. Your information is treated with the highest degree of confidentiality at all times.
Your personal information may only be shared with the following parties where strictly necessary:
All third parties with whom we share information are required to handle it securely and lawfully in accordance with UK data protection law.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, misuse, alteration, and unlawful disclosure. These measures include secure data storage, restricted access controls, and encrypted communications where appropriate.
No method of internet transmission or electronic storage is entirely secure. While we take every reasonable precaution to protect your information, we cannot guarantee absolute security. We will notify you and the relevant authorities of any data breach in accordance with our legal obligations under UK GDPR.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
When your personal information is no longer required, it will be securely deleted, destroyed, or anonymised in accordance with our data retention procedures.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and understand how visitors interact with our site.
Under UK GDPR, we are required to obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have a number of important rights in relation to your personal information.
Right of Access
You may request a copy of the personal information we hold about you (Subject Access Request).
Right to Rectification
You may request correction of any inaccurate or incomplete personal information we hold.
Right to Erasure
Also known as the right to be forgotten, you may request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You may request that we restrict the processing of your personal information in certain situations.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to certain processing activities, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Rights on Automated Decisions
You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
We will respond to all verified requests within one calendar month in accordance with UK GDPR. To exercise any of these rights, please contact us using the details in Section 14.
Third-Party Websites
Our website may contain links to third-party websites and external resources. These operate independently and are governed by their own privacy policies. We are not responsible for their privacy practices, security measures, or content.
We encourage you to review the privacy policy of any third-party website you visit through a link on our site before providing any personal information.
Children's Privacy
Our website and services are not directed at children under the age of 13 without the explicit involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
Where our immigration services relate to minors, such as dependent child visa applications, personal information about the child will be collected and processed solely in connection with that application and handled in full compliance with applicable legal requirements.
International Data Transfers
In the course of providing our services, it may be necessary to transfer your personal information to countries outside the United Kingdom. This is typically required when submitting applications to foreign governments, embassies, or immigration authorities on your behalf.
Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR, including transfers to countries deemed adequate by the UK Secretary of State or through standard contractual clauses approved under UK data protection law.
ICO & Your Right to Complain
If you are unhappy with how we have handled your personal information, we ask that you contact us in the first instance using the details in Section 14 so that we can attempt to resolve your concern.
If you remain dissatisfied, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority.
Information Commissioner's Office (ICO)
You also have the right to seek a judicial remedy against us or the ICO if you believe your rights under UK GDPR have not been upheld.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any changes will be published on this page with a revised effective date. Where changes are significant, we will make reasonable efforts to notify you directly.
Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us using the details below.
Data Controller Contact Details
We are committed to maintaining transparency, protecting your personal information, and delivering professional immigration services with integrity and confidentiality.